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Feel free to contact us if you need any technical assistance or want to share other feedback about our rewards platform.
Frequently Asked Questions
If you can’t find the answer you’re looking for, don’t hesitate to contact our support team for personalized assistance.
- Talk with your ISO payment processor and confirm they are already partnered with Tuzo. If not, encourage them to contact us. *If you don't have an ISO/Payment Processor, we can set you up with one of our trusted partners.*
- Your ISO will send you a link when your profile is registered.
- Activate your merchant profile and confirm your information.
Make sure the email associated with the account you've created was correct. If there is still an issue, feel free to contact us for further assistance.
You can upload, change, or delete your profile picture within your User Profile. This page is accessible in the top navigation bar within the Tuzo app.
On the Log In screen, you can click 'Forgot your password?' and follow the instructions to update your password.
Your points may be pending, processing, or not displaying due to a technical issue. If the problem does not resolve itself within 48 hours, feel free to contact us for further assistance.
While you're waiting to accrue more points or for your points to be approved, you can save desired rewards to your Wish List for safekeeping.
- Fill out the form on our Processing Partners page on our website. Or, reach out to us via email or phone.
- Set up your ISO profile and connect your credentials.
- Onboard merchants and start benefiting from all Tuzo has to offer!
As an ISO user, merchants associated with your account must have a Tuzo account. In order to see data in your Activity dashboard, you'll need invite them to make accounts on the Tuzo app.
Make sure the email associated with the account you've created was correct. If there is still an issue, feel free to contact us for further assistance.
In your user profile, you can change the number of default basis points. If you are a whitelisted ISO user, your company logo will also appear within the calculator design.
To share your personalized version of the Tuzo calculator, first go to your profile page. From there you can copy the URL or embed it into your own website.
On the Log In screen, you can click 'Forgot your password?' and follow the instructions to update your password.
Contact Us
Send us a message to start earning points, set up Tuzo accounts for your merchants, or anything else that crosses your mind.
Our Support Number
Tuzo Rewards
+1 929-FOR-TUZO (367-8896)
Days: Monday – Friday
Hours: 7am – 9pm EST
Our Main Email
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To redeem rewards through Tuzo, visit tuzo.app and log in using your Tuzo username and password. Participating merchants and offers are subject to change without notice.
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