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Feel free to contact us if you need any assistance or want to share other feedback about our rewards platform.
Frequently Asked Questions
If you can’t find the answer you’re looking for, don’t hesitate to contact our support team for personalized assistance.
Make sure the email associated with the account you've created was correct. If there is still an issue, feel free to contact us for further assistance.
You can upload, change, or delete your profile picture within your User Profile. This page is accessible in the top navigation bar within the Tuzo app.
On the Log In screen, you can click 'Forgot your password?' and follow the instructions to update your password.
Your points may be pending, processing, or not displaying due to a technical issue. If the problem does not resolve itself within 48 hours, feel free to contact us for further assistance.
While you're waiting to accrue more points or for your points to be approved, you can save desired rewards to your Wish List for safekeeping.
As an ISO user, merchants associated with your account must have a Tuzo account. In order to see data in your Activity dashboard, you'll need invite them to make accounts on the Tuzo app.
Make sure the email associated with the account you've created was correct. If there is still an issue, feel free to contact us for further assistance.
In your user profile, you can change the number of default basis points. If you are a whitelisted ISO user, your company logo will also appear within the calculator design.
To share your personalized version of the Tuzo calculator, first go to your profile page. From there you can copy the URL or embed it into your own website.
On the Log In screen, you can click 'Forgot your password?' and follow the instructions to update your password.
You can upload, change, or delete your profile picture within your User Profile. This page is accessible in the top navigation bar within the Tuzo app.
Contact Us
Our Support Number
Tuzo Rewards
+1 929-FOR-TUZO (367-8896)
Days: Monday – Friday
Hours: 7am – 9pm EST
Our Main Email
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To use rewards through Tuzo, visit tuzo.app/rewards and log in using your Tuzo username and password. Participating merchants and offers are subject to change without notice.
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